Returns & Exchanges

RETURN POLICY AND WARRANTY INFORMATION

Gold Link Co. is committed to providing high-quality products and ensuring customer satisfaction. Please read the following policies carefully before making your purchase.

Gold Link Co. reserves the right to modify these warranty terms and conditions at any time without prior notice. Please review these warranty terms on our website periodically for any updates or changes.

Should there not be any Warranty Cards issued at the time of purchase, this will stand as the official warranty for any/all purchases made through our website

WARRANTY INFORMATION

All of our metal cards come with a 2-year warranty, while our jewelry items have a 30-day guarantee.

METAL CARDS : 

  • Important Disclaimer : As indicated on our website, the Custom Card is considered as commissioned by the cardholder and is strictly for personal use. (Should your bank discover the conversion and exercise their right to reclaim the card due to violations or breaches of their terms and conditions, the customer forfeits any entitlement to the warranty provided herein).
  • Warranty Scope & Coverage : The warranty certificate covers the replacement of the Converted Metal card comissioned by the customer within a certain period against the following conditions indicated below :
    • A period of 7 Days from the issue date for any functional defects of the chip or magnetic stripe.
    • A period of 2 Years from the issue date for when the card expires, gets damaged, lost, or stolen.
  • Special Conditions :
    • The Certificate of Warranty needs to be surrendered in order for the replacement to be granted.
    • The Initial Metal Card issued needs to be surrendered in order for the replacement to be granted.
    • Aesthetic issues : scratches, minor dents, bends, and stripe peeling are accepted for Coverage 2.
    • In place of a Lost or Stolen Metal Card, the old plastic card needs to be presented along with the newly issued card. To verify the loss, both cards must be of the same Name, Bank, and Type.
    • In the event of losing both the plastic and metal cards, a copy of the affidavit of loss is accepted.
    • The maximum liability of Gold Link Co. under this warranty is limited to the purchase price.
    • For Coverage 1 : in the event of receiving a defective card, Gold Link Co. will shoulder the following cost to replace customer’s card : Round trip shipping and Bank’s Card Replacement fee of P250.
    • Choosing to cancel and get a Refund instead is accepted but is limited only to the purchase price

JEWELRY : Our products are guaranteed under our ONE-TIME-RETURN Policy. If the item fades, breaks, or tarnishes within the 30-day guarantee period, we will replace or repair it free of charge to you one time only. The second time and any subsequent repairs will incur a repair fee depending on the extent of the damage, and you will need to handle all shipping expenses.

 

RETURN POLICY

 All orders made through our online store are considered final once proof of payment is submitted, or the order has been shipped out. We do not provide refunds if you change your mind about your purchase or for buyer's remorse. Custom engraved merchandise and any custom-made jewelry are also not eligible for a refund.

If you receive a damaged or defective item, please contact our customer support team at info@goldlink.store or sales@goldlink.store within 7 days of receiving your order for a refund, exchange, or repair. For items that are thought to be damaged or defective, you will need to return them at your expense. The validity of all claims will be decided by Gold Link Co.

HOW TO RETURN

To initiate a return, please carefully package the item you are returning in its original packaging and contact us via email with the subject "Return Item" and state the reason for your return. Please send the item to info@goldlink.store or sales@goldlink.store. Allow 5-7 days from the return shipped date for us to receive and process your return.

Gold Link Co. will reimburse or pay for return shipping only in the event that we have erred, such as sending you the wrong item. If you wish to return an item for any other reason, you will be shouldering the cost of shipping.

Please note that solid gold and 925 silver items are not subject to returns, as each piece is made to order.

For further questions or concerns regarding our return policy and warranty information, please contact our customer support team at info@goldlink.store or sales@goldlink.store.