Questions, answered.

Yes, to supported destinations. Express transit is estimated at 3–7 business days after dispatch; Economy at 14–30 business days. International processing is separate: 24–48 hours after we receive your original card.

Courier availability, customs and local delivery conditions can affect timing. See our Shipping Policy.

For a functional conversion, send us your existing bank card. We transfer its chip and magnetic-stripe data to your chosen metal card and engrave the design.

Lock your card in your banking app before sending it, protect sensitive details, and use tracked delivery. After you order, our team sends shipping instructions by SMS or email.

Blank/Dummy orders are different: they do not include a functional conversion by our team. See the DIY Guide if you plan to transfer a chip yourself.

Place your order, then follow the SMS or email instructions from our team. For standard domestic delivery, we recommend LBC. Metro Manila customers can arrange Grab or Lalamove at their own expense.

You pay to send your original card to us. Standard return delivery within the Philippines is free; same-day rider fees and warranty-return shipping are separate.

For functional conversion, timing starts after we receive your original card:

• Philippines: 12–24 hours
• International: 24–48 hours
• Metro Manila same-day: approximately 3–4 hours
• Arranged in-person service: approximately 1–1.5 hours

Transit time is separate. Contact us to arrange a same-day or in-person request.

Yes. Contact our team to arrange our Dear Joe Café service in Las Piñas. Conversion typically takes 1–1.5 hours.

This is not unrestricted walk-in access to our lab. Please arrange the visit before travelling. Metro Manila customers can alternatively use our 3–4-hour same-day courier option.

Expect tap-to-pay to stop working after conversion. Some chip types may retain contactless functionality, but that is an unpredictable bonus—not a guaranteed feature. Please order assuming tap will not work.

Functional conversions use the transferred chip and magnetic stripe. This payment-contactless limitation is separate from the URL-sharing features of an NFC business card.

Your card keeps the original bank-issued expiry date. We convert your existing card; we do not issue a new bank account or extend its expiry.

The 100-day limited warranty from delivery applies only to cards physically converted by Gold Link. It excludes accidental damage, Blank/Dummy orders and DIY work. Mandatory consumer rights remain unaffected.

See the Warranty Policy for coverage, exclusions, claim approval and shipping responsibilities.

We send an SMS or email notification with your order page and tracking information once the shipment is dispatched. Use that tracking link for courier updates.

Metro Manila only: conversion can take approximately 3–4 hours after receipt, with no extra processing fee. You cover roundtrip Grab/Lalamove delivery. Contact our team to arrange it.

International orders do not use this same-day option. International processing is 24–48 hours after receipt, followed by the selected shipping service.

Estimated transit after processing:

• Metro Manila: 2–4 business days
• Provincial Philippines: 4–7 business days
• International Express: 3–7 business days
• International Economy: 14–30 business days

These are estimates, not guarantees. Customs and courier conditions can cause delays.

Standard return delivery within the Philippines is free. You pay to send your original card to us. Roundtrip same-day rider fees and voluntary warranty-return shipping are not part of that free-delivery offer.

International shipping depends on destination and method. Import taxes, duties and fees are your responsibility unless applicable law or checkout terms require otherwise.

See our Shipping Policy.

Courier scans can lag during transit, customs clearance or handoffs between carriers. Check the tracking link with the assigned courier.

If updates stop for an extended period, send us your order and tracking number so we can help investigate. A lack of recent scans does not by itself confirm that a shipment is lost.

Common reasons include incomplete addresses, unreachable contact details, delivery restrictions, or a package not being received or collected.

Contact the courier and our team promptly. Reshipment may require the package to be returned to us and additional shipping fees. Any refund or other remedy is assessed under the Refund Policy and applicable law.

Our listed payment options include PayPal, Wise, Western Union, GCash/Maya and bank transfer. Cash on Delivery is for Philippine orders only.

Available checkout options may vary. Contact our team if you need payment instructions or your preferred option is not shown.

Check the card details, billing address, balance and available limit. Your bank or payment provider may also require verification or decline the transaction.

Try another available method or contact your issuer. You can share the error message with our team, but never send your PIN, banking password or one-time passcodes.

Contact us immediately. For custom or personalised cards, cancellation requests must reach us before personalisation or conversion work begins. Once that work starts, change-of-mind cancellations are not accepted except where required by law.

Design edits and address changes have separate constraints—do not assume a request is confirmed until our team replies. Our Shipping Policy states that checkout shipping details cannot be modified once an order is placed.

Contact us promptly with your order number, photos and a description. We ask you to report arrival problems within 7 days of delivery so we can investigate. This does not shorten an applicable 100-day warranty or mandatory consumer rights.

Personalisation does not remove rights concerning faulty, incorrectly supplied or misdescribed goods. EU withdrawal rules and their personalised-goods exceptions are applied where relevant; Blank/Dummy status alone does not establish an exemption.

See the Returns and Refund Policy for review, approval and refund details.