Frequently Asked Questions (Bank Cards)

GENERAL FAQs :

Q: Do you ship internationally?
A: Yes, we do ship internationally. Whether you're based in Asia, Australia, Europe, North America, or anywhere else, we can deliver your custom metal card or jewelry straight to your doorstep. You can choose between Express Shipping (2–5 business days) or Economy Shipping (14–30 business days) at checkout. Shipping times and courier options may vary slightly depending on your country and local customs regulations. For more details, refer to our Shipping Information page. © goldlink.store

Q: What's the process for card conversion?
A: To proceed with the chip and magnetic stripe transplant, we’ll need physical possession of your current card. Here's how to ensure your information stays safe throughout the process: © goldlink.store

  • Lock your bank card using your online banking app to prevent any physical usage while it's with us.© goldlink.store

  • You may also scratch off the 3-digit CVV on the back of your card using a knife or scissors. This prevents it from being used for any online transactions—even during transit.© goldlink.store

  • If you do this, be sure to save the CVV by writing it down or taking a photo. Once your metal card is complete, you can rewrite it using a fine-tip marker on the signature panel.© goldlink.store

After placing your order, our team will send you detailed shipping instructions via SMS. For long-distance areas, we strongly recommend LBC as the most secure courier for sensitive items.
If you're located in Metro Manila and prefer faster service, you may use Grab or Lalamove at your own expense. We can complete your card in just 3–4 hours upon receipt—with no extra processing fee.

Q: How long is the process?
A: Once we receive your physical card, processing typically takes 12–24 hours for local (Philippines) orders and 24–48 hours for international ones. If you're located in Metro Manila, we offer same-day processing (3–4 hours) via Grab or Lalamove—just cover the roundtrip delivery fee.

As for shipping times, here's what to expect after processing is complete:

  • Metro Manila: 2–4 business days

  • Provincial Areas: 4–7 business days

  • International Express: 2–5 business days

  • International Economy: 14–30 business days

Shipping may vary slightly depending on courier activity and customs clearance (for international orders). © goldlink.storeTurnaround time officially begins only after we receive your card.

Q: Do you have a physical store or offer walk-in/meet-up services?
A: At the moment, we don’t accommodate walk-ins or meet-ups due to the high volume of orders and the controlled environment required in our lab. However, if you're within Metro Manila, you can still enjoy same-day processing by sending your card to us via Grab or Lalamove — a fast and convenient alternative to in-person visits.

Q: Will the paywave/wireless/tap to pay still work?
A: Unfortunately, the contactless Tap-to-Pay or Paywave function will not work with our metal cards because the metal casing blocks the wireless signal. However, you can still use your card normally by EMV chip insertion or swiping the magnetic stripe at ATMs and payment terminals.© goldlink.store

Q: What about expiry and warranty?
A: Your metal card will retain the same expiry date as your original plastic card. Since we are simply converting your existing card into metal — not issuing a new one — your bank-issued expiration remains unchanged. As for warranty, all GoldLinkCo metal cards come with a 100-day limited warranty from the date of delivery. For full details on what's covered or excluded, please refer to our Warranty Policy or contact us through our official channels.© goldlink.store

Q: How do I ship my card?
A: After placing your order at www.goldlink.store, a team member will contact you via SMS or email with step-by-step instructions on how to securely send your card to us. For more information, please refer to the Shipping Information section on our website.


    SHIPPING

    Q: How do I know when my order has shipped?
    A: Once your purchase is complete, you’ll receive an SMS or email notification with a link to your order. Simply click the link to access your order page, which includes a special tracking link. With one click, you’ll be able to track your shipment in real time.

    Q: Can I do express shipping?
    A: Yes. If you're in Metro Manila, we offer express same-day processing and delivery via Grab or Lalamove. There’s no extra charge for rush service — you only need to cover the roundtrip delivery fee. Once we receive your card, we can finish the conversion in as fast as 3–4 hours. © goldlink.store

    For international customers, you can also select Express Shipping (2–5 business days) at checkout, depending on your country and courier availability.

    Q: How long does shipping and processing take?
    A: Processing time begins once we receive your original card:
    • Local Orders (PH): 12–24 hours
    • International Orders: 24–48 hours
    • Same-Day Requests (Metro Manila): 3–4 hours (rush service; subject to availability)

    Estimated transit times:
    • Metro Manila: 2–4 business days
    • Provincial: 4–7 business days
    • International Express: 2–5 business days
    • International Economy: 14–30 business days

    Same-day processing is free, but roundtrip delivery fees (e.g., via Grab/Lalamove) are shouldered by the customer. Customs duties or delays for international orders are the buyer’s responsibility.© goldlink.store

    Q: How much is shipping/taxes?
    A: We offer free priority insured shipping for all orders within the Philippines. For international orders, shipping fees vary depending on your location and chosen method. Please note that any customs duties, import taxes, or fees are the responsibility of the customer based on your country’s regulations.© goldlink.store

    For more details, please visit our Shipping Information page or contact us anytime.

    Q: Why is the tracking number not being updated?
    A: Tracking updates may sometimes be delayed, especially for international shipments. When we ship from the Philippines, your package first travels to a logistics hub in Singapore before being handed off to local carriers like La Poste, Swiss Post, or Singapore Post. During this transit and handoff period, tracking systems may not immediately show new updates.© goldlink.store

    For local shipments, occasional delays in tracking updates can also happen depending on the courier’s scanning schedules. If you have a local shipment, we recommend checking directly with the courier (e.g., LBC) using your tracking number for the latest status.

    Rest assured, a lack of immediate tracking updates doesn’t mean your package isn’t on its way. If your tracking hasn’t updated for an extended period, feel free to reach out to us for assistance.© goldlink.store

    Q: Why was my package returned?
    A: Packages can be returned for reasons such as:

    • Incorrect or incomplete delivery address

    • Unclaimed or unattended package at the delivery location

    • Invalid or unreachable phone number provided for delivery coordination

    • Delivery restrictions in your area

    Please ensure your shipping details are accurate and that you or someone else is available to receive the package. If a package is returned due to these reasons, we are not obligated to issue a refund as the shipment was successfully dispatched.

    You may contact the shipping company for more information, or get in touch with us so we can help you with reshipping options, which may incur additional fees.© goldlink.store

    ORDER & PAYMENT

    Q: What methods of payment are accepted?
    A: We accept the following payment methods:

    • PayPal (accepts all major credit cards without requiring an account)

    • Wise

    • Western Union

    • Cash on Delivery (Philippines only)

    • G-Cash / Maya Payments

    • Bank Transfer

    Q: Why was my payment declined?
    A: Payments may be declined for several reasons, such as:

    • Incorrect card details (number, expiration date, CVV, billing address)

    • Reached credit card limit or insufficient funds

    • Your bank flagging the transaction for security reasons

    • Temporary holds or reviews by your card issuer

    If you’ve double-checked your details and the payment is still declined, please try using a different payment method or contact your bank for more information. You can also reach out to us with any error messages so we can assist you further.

    Q: How do I Cancel/Change/Modify my order?
    A: If you need to cancel or make changes to your order, please contact us as soon as possible—ideally right after receiving your order confirmation email. You can email us or reach out via our Facebook or Instagram pages for faster assistance. Contact us anytime:

    Please note that once your order has been shipped, changes or cancellations are no longer possible. Refusing a shipped package may result in being permanently banned from making future purchases with us.© goldlink.store

    Q: How do I cancel my order or get a refund?
    A: All pre-ordered and custom metal cards are final sale and cannot be canceled or refunded. Only non-custom jewelry orders may be eligible for cancellation or refund, subject to our Return & Exchange Policy. If you have questions or need help, please contact our support team © goldlink.store