Frequently Asked Questions (Bank Cards)

GENERAL FAQs :

Q: What's the process for card conversion?
A: To proceed with the chip and magnetic stripe transplant, we would require physical possession of your current card. Here's what you need to do to ensure the safety of your information:

  1. Lock your bank card via your online banking app to ensure that it can never be used physically while it's away and with us.
  2. You also have the option to scratch off the three-digit pin on the back of the card using a knife or scissors. By doing this, your information is also safe from ever being used for any online purchases, even after the process.
  3. However, please be sure to write down your pin or take a photo of it for safekeeping. Once you receive your new card, you can write it down with a fine or thin sharpie on the signature box.
  4. Once you have successfully placed your order, shipment details will be sent to you via SMS. For long-range shipments, we recommend shipping only with LBC as they are the most reliable courier available to carry such a sensitive parcel. However, if you're from Metro Manila and would like to get your card the same day, you can choose to ship it via Grab/Lalamove at your own expense. We'll be able to complete your card in only 3-4 hours with no additional fees.

Q: How long is the process?
A: We offer two options for card processing and delivery:

  1. Same day processing via Grab/Lalamove - if you're located in Metro Manila and want to receive your card as soon as possible, you can opt for this service. We'll be able to process your card and have it delivered within 3-4 hours of receiving your physical card ( Shouldered by Customer )
  2. Regular processing with free nationwide shipping - if you're located outside Metro Manila or prefer to have your card shipped Free, we offer free nationwide return shipping for your metal card. However, the customer will still need to cover the shipping fees for sending us the original card.

    Estimate Transit durations 

    • Metro Manila & NCR+ Locations - 1 to 3 Days
    • Provincial LUZVIMIN Locations - 3 to 5 Days
    • Note : Duration will depend on how far your location is from Metro Manila. Duration starts after receiving the customer's card.

Q: Can I do express shipping?
A: Yes, we offer same day processing of your card(s) through express shipping with Grab or Lalamove, completely free of charge. Please note that while our same day processing is free, you will need to cover the shipping fees for sending your card back and forth.

Q: Do you have a physical store or offer walk-in/meet up services?
A: No, at the moment, we are unable to accommodate meet-ups or walk-ins at our lab due to our limited capacity and the high volume of cards we handle daily. However, we offer a same-day processing option for customers who are able to ship their cards to us via Grab or Lalamove.

Q: Will the paywave/wireless/tap to pay still work?
A: With our metal card, you can still use it just like a normal card. It can be used at ATMs, and the magnetic stripe can be swiped or the EMV chip can be inserted to process transactions. The only function that isn't available is the Tap-to-Pay/Paywave function as the signal cannot penetrate the metal body of the card.

Q: What about expiry and warranty?
A: We currently offer a free 2-year warranty for all card purchases. This means that if your card is expiring within the next 2 years, we will replace the new card you receive from your bank at no additional cost. You will only need to shoulder the shipping fee. Our warranty covers cards that expire within the next 2 years, lost or stolen cards, and dents or bent cards.

Q: How do I ship my card?
A: After placing an order on our website at www.goldlink.store, a team member will reach out to you via SMS to provide instructions on how to securely send your card to us.

    SHIPPING

    How do I know when my order has shipped?

    • When you complete your purchase, you can view your real-time logistics information by Clicking the Link Within the SMS Notification Sent to you. Upon opening the Link, you will be directed to your order page which will contain your own Special Tracking Link which with 1 click will Immediately Track your order.

    How long does the shipping and processing take?

    • Regular processing with free nationwide shipping - if you're located outside Metro Manila or prefer to have your card shipped, we offer free nationwide shipping for your metal card. However, you will need to cover the shipping fees for sending us your original card. From our end, we process your card and ship it back within 24 hours. The estimated turnaround time for receiving your new metal card is:

    • 3-4 days for Metro Manila and adjacent cities

    • 5-10 days for provincial locations Please note that for long-range shipments, we recommend using LBC for their reliability in carrying sensitive parcels. Once you've successfully placed your order, we'll send you the shipment details.

    • Express shipping with Grab or Lalamove - express processing is completely free of charge. You'll have your card(s) back in just 3-4 hours. Please note that while our same day processing is free, you will need to cover the shipping fees for sending your card back and forth. We recommend checking the shipping rates with Lalamove first as they often offer more affordable rates compared to Grab.

    How much is shipping/taxes?

    • We offer free Priority Insured Shipping for all orders within the Philippines.

    • And Currently we aren't entertaining international orders.

    Why is the tracking number not working?

    • When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.

     

    Why was my package returned?

    • The package may be returned for the following reasons:

    • Wrong or incomplete address

    • Invalid phone number which cannot be Reached

    • Unable to deliver Possibly due to Area Restrictions

    • Please contact the shipping company for more information or you may contact us so that we can help you.

    ORDER & PAYMENT

    What methods of payment are accepted?

    • The following methods of payment are accepted:

    • Cash on Delivery
    • G-Cash / Maya Payments
    • Bank Transfer
    • All Major Credit Cards through PayPal (Available only Upon Request)

    Why was my payment declined?

    • If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

    • If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

    How do I Cancel/Change/Modify my order?

    • If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to sales@goldlink.store  or contact with our customer service for a faster response (Facebook/Instagram).

    • *Please note that we can only help you modify your order before shipment. Once your package is shipped, we will not be able to change anything and deliberately rejecting a Shipped out item may cause you to get permanently banned from purchasing from our Brand again.

    How do I cancel my order or get a refund?

    • All Pre-Ordered items are not subject to returns unless the item received is proven to be defective/non-functioning.

    • Please see the specific terms on our Return & Exchange policy