Refund policy

Returns, Cancellations and Refunds

Cancellation before production

For custom or personalised card orders, cancellation requests must reach us before personalisation or conversion work begins. Once that work starts, we do not accept change-of-mind cancellations, except where required by applicable law. Contact us promptly; do not assume that a cancellation request has been processed until we confirm it.© goldlink.store

Defective, damaged or incorrect items

Personalisation does not remove rights concerning faulty, incorrectly supplied or misdescribed goods. If an item arrives defective, damaged or significantly different from the order, contact us within 7 days of delivery so we can investigate promptly. This reporting request does not shorten an applicable 100-day warranty or mandatory legal rights.© goldlink.store

Send your order number, photos and a clear description. We aim to respond within 24–72 hours. Obtain return approval and instructions before shipping anything back. The appropriate remedy depends on the issue and applicable law.© goldlink.store

Warranty and shipping

Our 100-day voluntary warranty is only for cards converted by Gold Link Co. Blank/Dummy orders, DIY work and accidental damage are excluded from that voluntary warranty.© goldlink.store

See the Warranty Policy:
https://goldlink.store/pages/warranty-policy

These exclusions do not remove mandatory rights for faulty or incorrectly supplied goods.

Return-shipping responsibility will be explained when a claim is approved. The customer pays roundtrip shipping for voluntary warranty claims unless mandatory law requires otherwise.© goldlink.store

Customer-supplied details

Check spelling, artwork, card compatibility and instructions before ordering. Change-of-mind returns or refunds are not offered for work correctly completed to customer-approved details, subject to applicable law.© goldlink.store

EU consumers and other mandatory rights

Where EU withdrawal rules apply, eligible distance purchases generally have a 14-day cooling-off period. Goods genuinely made to the consumer's specifications or clearly personalised may be exempt. Blank/Dummy status alone does not establish an exemption, and conversion services must be assessed under the applicable service-contract rules. Defect remedies and other mandatory rights remain unaffected.© goldlink.store

Approved refunds

Approved refunds are returned to the original payment method, normally within 10 business days, subject to any shorter legally required deadline. Banks may take additional time to post funds. Contact us if more than 15 business days have passed without receipt.© goldlink.store

Contact

All our support links:
https://linktr.ee/goldlinkco

Email:
info@goldlink.store
sales@goldlink.store

Nothing in this policy excludes or limits mandatory consumer rights under applicable law. Earlier orders remain subject to the terms and commitments applicable when purchased; this update does not retrospectively withdraw previously promised coverage.

Jewelry is discontinued. Support for historical jewelry orders follows the terms applicable to those purchases, not the current card-conversion warranty.© goldlink.store