Shipping Policy

Shipping and Processing

Processing and transit are separate. For functional bank-card conversions, processing starts only when we physically receive your original card.

Philippines

  • Standard processing: 12–24 hours after receipt.
  • Standard delivery after processing: Metro Manila 2–4 business days; provincial areas 4–7 business days.
  • Standard return delivery within the Philippines is free. You pay to send your original card to us.
  • Metro Manila same-day conversion: approximately 3–4 hours after receipt, with no extra processing fee. You pay roundtrip Grab/Lalamove delivery.
  • In-person conversion: approximately 1–1.5 hours. Contact us to arrange the Dear Joe Café service in Las Piñas; this is not unrestricted walk-in access to our lab.

International

  • Processing: 24–48 hours after receipt.
  • Express transit after dispatch: estimated 3–7 business days.
  • Economy transit after dispatch: estimated 14–30 business days.

International shipping is available to supported destinations. Rates depend on destination and method. Customs clearance and courier conditions can cause delays; transit estimates are not guarantees. Import taxes, duties and fees are the customer's responsibility unless applicable law or the checkout terms require otherwise.

Schedules and delivery details

Local orders are processed Monday–Friday; international orders Monday–Saturday. Weekends and holidays can affect timing. Check all checkout details carefully: shipping details cannot be modified once an order is placed. Items in one order ship together to the checkout address.

For local shipments, the courier makes two delivery attempts. Delivery arrangements, including Sunday or holiday requests, must be agreed with the courier.

Keep your phone and email reachable. If incorrect details, an unclaimed package or failure to respond causes failed delivery, contact us. Reshipment may require return of the package and payment of additional shipping; original shipping charges are not refundable except where required by law. Repeated abandoned COD orders may result in refusal of future service.

Warranty-return shipping follows the Warranty Policy, not the free standard-delivery offer.

Contact our team, info@goldlink.store or sales@goldlink.store.

These are current shipping estimates. Earlier orders and mandatory consumer rights are not retrospectively changed by this update.